I have had two tradesmen come to my house of late. One key trend is that they never clean up. They show you the “finished wok” and all I see is a kitchen covered in silt, dirt and mess.
How can they get away with such bad customer service?
More to the point, how long will they [...]
Tradies don’t clean up… but for how long
May 28th, 2008 · No Comments
Tags: Business Management · Entrepreneur
Software as a Service - SaaS
May 4th, 2008 · No Comments
SaaS is all the rage at the moment. More than just Salesforce.com, who have certainly made a successful SaaS business. Rather there are open source alternatives such as Sugar, where prices vary depending on the levels of service needed.
Is this a paradigm shift?
It very well might be, why worry about having the latest software, why [...]
Tags: Business Management · Entrepreneur
Selling umbrellas - how do i know when it is raining?
April 23rd, 2008 · 1 Comment
Have you noticed how tourist shops that traditionally sell postcards, snacks and bottles of water can all of a sudden produce an unparalleled variety of umbrellas within minutes of a rain shower. There is something in being timely that enables this impulse purchase to be highly effective and thus a highly popular technique seen the [...]
Tags: Business Management · Entrepreneur