However, it is funny to see cars changing along a street from one “frame” to the next.

Here is a great site with loads of reviews of hot products. Maybe you will find one that fits your niche.

Social and Business Collaboration Tools

Obama is winning hearts and minds. Going to Berlin, talking about The Wall and the new walls; race, religion, possessions… However, will Obama’s liberal ideals equate to real action and real change within the world. Will the rhetoric of hope and dream that does inspire, the dream for something better, eventuate?

Obama is a great leader. Obama can help shift the needle of social and world change. However, will the extent of the hope that we are all being sold, be realised? Or will, as most leaders do, Obama become less leader and more accomodating to ensure that some changes can we actualised.

Want to invest sometime and be inspired?

In essence Google is testing user comments and a rating system to help define what is important to me as an individual and to the community at large.
I think SEO just went up a notch….Or did it become somewhat easier for tail terms? How will Google drive adoption by users? When will this filtering start to impact the SERPs?

Read the full article at TechCrunch

The Scenario
One faulty power cable for my Apple MacBook Pro circa six months old.

The Experience
5:41 i enter Apple store and walk up two flights of glass stairs, past a cleaner polishing the metal wall for hand prints!
5:43 (after getting lost in the accessories department for a minute or so) I ask a staff member, a light blue shirt wearer, “who I talk to about a faulty power cable?”. He directs me to an orange staff member, the concierge, who stood in front of the Genius Bar and managed the engeaments between customers and helpers. He told me that they were “fully booked….however, he would see what he could do to fit me in….”.
5:44 I took my seat as directed and waited. No time expectations were set by the orange staffer, however, i had said i will give it 15 minutes.
5:45 The man in orange gets questioned from kids on how to perform specific actions within a game that is running on a Mac down the end of the shop… “excuse me, in that game, how do i jump?”. I chuckle, he responds polietly with “i am not sure, have you tried hitting lots of the buttons?”. Satisfied kid walks away, armed with knowledge.
5:46 Kid returns… “Excuse me, in that game, how do I run?”…. concierge is getting a little frustrated, it must happen all day remember!
5:48 I wait, still no time expectations set, this was the one area for improvement.
5:50 Still waiting, not sure how long this will be, the list of the 12 people who will be next does not include my name.
5:53 I think i have seen the revolving adverts / brand messages about how supperior my faulty machine is about 5 or 6 times by now.
5:54 I get called up to meet Glenn, “who will be with me for the next 15 minutes”
5:55 He takes down more personal details; email, postal, phone number etc… to tie me to my previous purchase.
5:56 reviews power cable, suggests a replacement and goes on the hunt for one.
5:59 returns and contineus filling in paper work, to ensure that the transaction is recorded properly.
6:03 more paper work or at least that is what i was told as Gleen looked deeper into his computer screen.
6:04 I sign said paper work, receive my power cable, thank Glenn for his time in response to him thanking me for my time.
6:05 leave Apple store in just over 20 minutes and am feeling pretty good about the whole experience.

Thoughts:

Great experience, they did what i wanted, replaced my cable.
Glenn was nice and actually helpful
Paper work was a little over the top

Follow up email with 5 key feedback questions that were easy to answer closed the loop for me as a marketer. It was easy to do and after a positive experience I was happy to complete it.

Here are the live results within Google Trends

What they do, they do well and should be rewarded.

Remember the Sony yellow water proof walkman? Game changing hey. Well maybe Apple has now taken over than role of being the innovative company of the age. Will it continue? Lets hope so!

Want to see the offical Sydney Apple Store.

How can they get away with such bad customer service?

More to the point, how long will they be able to get away with this same bad service?

With the screws on the economy starting to turn, have the good times and high demand lead to this lack of good service that is being experienced? If so then there is an opportunity to turn that lack of service into a competitve advantage. Think of the word of mouth that it alone would generate.
Anyone know a good tradesman?